Returns via Mail

CaltexRecords.com will credit your payment for a returned item:

1. If the item is received by CaltexRecords.com within 30 days of the shipping date; and
2. The returned item is undamaged and unopened (still in its original plastic wrap).

CaltexRecords.com will exchange an item that was wrongly shipped to you for the correct item or will credit your payment:

1. If the item is received by CaltexRecords.com within 30 days of the shipping date; and
2. The returned item is undamaged and unopened (still in its original plastic wrap).

CaltexRecords.com will exchange a defective item for a new copy of the same item or will credit your payment:

1. If the item is received by CaltexRecords.com within 30 days of the shipping date, and
2. The item is returned with all of its original packaging and contents.

In addition to the requirements above, items must be returned to the return address included with your order and you must follow the instructions regarding returns that are included with your order, including providing the reason for your return, the nature of any defect, and the original order number.You will not be charged additional fees for replacement shipments.

Please allow up to three weeks for returns to be processed. We will notify you via email of your credit or exchange. If you paid by credit card, you will receive a credit to that account.

CaltexRecords.com recommends that you send your returned items via an insured carrier. CaltexRecords.com is not responsible for lost or damaged returns. If you have questions regarding where to send your return or have additional questions please contact our Customer Care Department, cs@caltexrecords.com.

If your CD, cassette, DVD, VCD or video case is damaged, our Customer Care Department will be happy to mail you a replacement.

Phone
1-800-522-5839
818-700-8657 Outside U.S.
Monday-Friday 9:00 a.m.- 4:00 p.m. PST

Email
cs@caltexrecords.com

Incorrect or Defective Items

You may return any part of an order to CaltexRecords.com within 30 days of the shipping date. If you receive incorrect or defective merchandise, please return it and we will send you a replacement or issue a full refund.You will not be charged any additional shipping and handling fees for replacement shipments.

If a CD or cassette case arrives cracked or damaged, please contact cs@caltexrecords.com. Our Customer Care Department will be happy to mail you a replacement case. Please allow up to 3 weeks after a returned item is received for processing. We will notify you via email of your refund.

We recommend that you send your return via an insured carrier. We are not responsible for lost returns. If you are not sure where to send your return, or have additional questions please contact our Customer Care Department.

Phone
1-800-522-5839
818-700-8657 Outside U.S.
Monday-Friday 9:00 a.m.- 4:00 p.m. PST

Email
cs@caltexrecords.com